When requesting technical support, you may sometimes be asked to provide the I.P. address of the PC on which you are working. This document explains how to find this information for PCs running various different operating systems. Read more...
It is sometimes awkward to connect a Platinum system, such as an EAM or 40TDE instrument, to the Internet for remote assistance. For example: in some cases, the only available Internet access is via WiFi so, if the Platinum system does not have a WiFi interface, direct connection becomes impossible. In these cases, a PC or laptop can be used as a gateway, allowing the Platinum system to contact the Güralp remote-assistance server indirectly, via the PC. Read more...
